Practicalities

Getting in Touch:

You can contact me by email or by phone (helenfrost77@hotmail.com / 07947868975). This first contact between us will give you an opportunity to ask any questions about how I work, and for us to work out if I have a space and time that could work for you. You may like to give me a brief idea of the area of difficulty you are experiencing, however, we will not discuss your situation and background in any detail or depth by phone or email. If we find a time that works, we can arrange an initial session so that we can meet, we can begin to explore what is going on for you and what you hope for from therapy, we can see what it’s like to work together and you can get a feel for therapy with me. You may then decide straight away whether or not you wish to continue or you may want to take a few days to think it over.

Time:

I offer individual, weekly, 50 minute sessions on Tuesdays, Wednesdays and Thursdays during the working day. Once we find a time that fits, we will stick to this time and place each week.

Location:

I will be offer sessions from my own therapy room in Combe Down, Bath.

I also work with a small number of clients online.

Fee:

My fee is currently £60 per session. I request that the initial session is paid for in advance by bank transfer. Once in regular therapy, I invoice at the end of each month.

Attendance, Holidays, Cancellations:

When we agree to work together, I will keep this space for you, and I ask you to endeavour to keep this appointment each week with me. This is because therapy is most effective when sessions are regular. If you are not able to attend it is helpful to let me know in advance as wherever possible, I will try to offer an alternative time for you, however, if you are not able to attend there will be the fee to pay. I usually take holidays for a month over the summer, two weeks at Christmas and at Easter and may take other days here and there when necessary. I will let you know with plenty of notice when possible of any holidays or absences and there will be no charge for my absences.

Confidentiality:

I am a member of UKCP and adhere to their code of ethics and confidentiality. Essentially, our work remains confidential though I may be obliged to break this confidentiality in particular circumstances, for example, if you or someone else is at risk from harm. I would endeavour to inform you in advance if I were to break confidentiality for any reason.

I adhere to the General Data Protection Regulation (GDPR) that came into effect in May 2018. This means any data I hold about you such as session notes, your contact details are stored securely. I make brief session notes and these are stored in a locked filing cabinet and are kept separately from any identifying information, such as your name and telephone number. I am required to hold your notes for up to seven years and it is your legal right to request to see these should you need to.

There will be times when I will discuss our work together for supervision purposes, with my supervisor and colleagues. Your identity will always be protected.

helenfrost77@hotmail.com

07947868975